Christmas Customer Assistant -Operations- Epsom

Marks and Spencer; Epsom; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial premium (£3/h)

Job summary

Marks and Spencer is seeking a Customer Assistant in Operations to support stock, deliveries, and back‑of‑house tasks that keep our stores running smoothly. The role is physically demanding and requires a proactive, quick‑thinking approach to meet daily store needs.

You will work across the store, adapt to early shifts, and use digital tools to track stock and deliveries, collaborating with teams to maintain showroom readiness and product availability for customers.

Qualifications

• Physically demanding, high‑intensity role in a retail environment.
• Flexible to work across the wider store and across shifts.

Responsibilities

• Handle stock and deliveries to keep shop floor stocked and ready for customers.
• Support back‑of‑house operations to ensure smooth store running and timely replenishment.
• Be digitally confident to track deliveries and manage stock.

Skills

Stock management

Deliveries

Teamwork

Digital tools

Tools

POS systems

Job description

All the details

Work Pattern

Monday 0900-1700

Wednesday 0900-1700

Thursday 0900-1700

Friday 0900-1700

Saturday 0900-1700

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer

This job role involves working with mechanical machinery and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.