Christmas Customer Assistant - Operations - Altrincham

Marks and Spencer; Altrincham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Altrincham seeks a Customer Assistant in Operations to support stock, deliveries and behind‑the‑scenes work that keeps our stores running smoothly. You will move with purpose, using digital tools to track deliveries and stock, and collaborate across store teams to ensure product availability for customers.

This role is physically demanding and requires flexibility to cover shifts across the week to support peak periods, with a team‑oriented, proactive approach.

Qualifications

• Willingness to work in a physically demanding, high‑intensity retail role.
• Flexible to work across store areas and variable hours.
• Ability to use digital tools to track deliveries and stock.
• Team player with a proactive work ethic.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and ready.
• Work across wider store areas as needed to support flow.
• Use digital tools to track deliveries and stock levels.
• Support colleagues across the store to maintain availability.

Skills

Teamwork

Flexibility

Digital literacy

Attention to detail

Job description

All the details

Work Pattern
Thursday 14:30-18:30
Friday 12:30-16:30

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

#Christmas