Christmas - Customer Assistant - Food Through the Night- Bath SF

Marks & Spencer Plc; Bath; On-site; GBP 19,000 - 23,000; Full time

Job summary

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We need down-to-earth colleagues who thrive under pressure and deliver five-star service at pace.

You’ll be a team player who uses our Sparks App and in-store devices to help customers get what they want. Be ready to roll up your sleeves, adapt to shifts, and help drive growth in store performance.

Qualifications

• Customer-focused role in a fast-paced retail environment.
• Willingness to work across store areas and shifting schedules.
• Able to maintain service standards during peak periods.

Responsibilities

• Assist customers with product knowledge and recommendations.
• Sell and upsell food products while maintaining service standards.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Collaborate with colleagues to ensure a smooth, high-energy store environment.

Skills

Customer service

Team player

Resilient under pressure

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

Wk 1

• Sunday 2000-0600
• Thursday 2000-0600
• Friday 2000-0600
• Saturday 2200-0800

• Sunday 2200-0800
• Monday 2200-0800
• Tuesday 2200-0800
• Wednesday 2200-0800

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas