Christmas - Customer Assistant - Food - Bath

Marks & Spencer Plc; Bath; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Plc in Bath is hiring a Customer Assistant for our Food section. You will be on the frontline, delivering great service, sharing knowledge of Food products, and confidently recommending new items to customers.

Strong teamwork and a flexible approach are essential as you may work across different areas of the store. You will use Sparks App and in-store devices to enhance the shopping experience.

Qualifications

• Strong customer service mindset and ability to work under pressure.
• Team player who supports colleagues to deliver a seamless service.
• Willingness to work across different areas of the store as demand shifts.
• Digital confidence and comfort using store apps and devices.

Responsibilities

• Deliver five-star service and assist customers with knowledge of Food products.
• Promote and sell new food products, acting as a brand ambassador.
• Utilize Sparks App and in-store devices to enhance the customer experience.
• Support store operations and adapt to changing retail demands, including weekend/holiday shifts.

Skills

Customer service

Retail experience

Tools

Sparks App

In-store devices

Job description

All the details

Sunday - Thursday 0600-1000

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas