Christmas – Customer Assistant – Food – Bath SF

Marks and Spencer; Bath; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in Bath is hiring a Customer Assistant in our Food section to be at the frontline of service, meeting strong customer demand and delivering five-star service at pace.

You’ll be a resilient, team-focused colleague who thrives in a high-pressure retail environment, using Sparks App and in-store devices to help customers find what they want while staying flexible across store areas.

Shifts include Tue/Wed/Thu/Sat 12:00–20:00, with potential extra hours in December when required.

Qualifications

• Frontline role in a high-pressure retail environment.
• Willingness to work across store areas and shifts.
• Ability to use digital tools to assist customers.

Responsibilities

• Confidently recommend and sell new food products.
• Provide five-star service to customers at pace.
• Utilise Sparks App and in-store devices to enhance service.
• Work as a team to maintain a positive store environment.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

All the details

Tuesday 1200-2000

Wednesday 1200-2000

Thursday 1200-2000

Saturday 1200-2000

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas