Christmas - Customer Assistant - Food - Slough Bath Road SF

Marks and Spencer; Slough; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer in Slough is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering fast, friendly service to meet peak demand and drive sales.

You’ll thrive under pressure, be a resilient brand ambassador, and confidently recommend our newest food products. You’ll use Sparks App and in-store devices to enhance the customer experience.

Let’s roll up sleeves and join a team that values hard work, flexibility, and delivering value to every shopper.

Qualifications

• You are passionate about customer service and can thrive under pressure.
• You understand food retail and can engage customers to meet demand.
• You are comfortable using Sparks App and in-store devices.

Responsibilities

• Provide five-star service to customers in the Food section.
• Advise on products and upsell where appropriate.
• Operate store devices and Sparks App to assist customers.
• Support across store areas to meet shifting priorities.

Skills

Customer service

Teamwork

Digital tools

Job description

All the details

Work Pattern:

Sunday 1600-2000

Monday 1800-2200

Tuesday 1800-2200

Wednesday 1800-2200

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas