Christmas - Customer Assistant - Food -Westbourne SF

MS; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join M&S as a Customer Assistant in our Food section. You’ll be on the frontline, delivering five-star service at pace and embracing transformation across the store. The role requires resilience, teamwork, and willingness to work across different areas to meet customer demand.

You’ll need to be digitally confident, using tools like the Sparks App and in-store devices to boost the customer experience while building product knowledge and providing great service every time.

Qualifications

• Experience delivering friendly customer service in a fast-paced environment.
• Ability to work as part of a team and stay positive under pressure.
• Comfort with using digital tools to enhance the customer experience.

Responsibilities

• Provide five-star service at pace to customers.
• Assist customers across different store areas as needed.
• Promote and recommend products to meet demand.
• Utilise Sparks App and in-store devices to help customers find products.

Skills

Customer service

Team player

Digital tools

Flexibility

Tools

Sparks App

In-store devices

Job description

Week 1
sun 06:00 - 10:00

mon 03:00 - 07:00

tue 03:00 - 07:00

Week 2
Thur 03:00 - 07:00

Fri 03:00 - 07:00

Sat 03:00 - 07:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas