Christmas - Customer Assistant - Food-Talbot Green

Marks & Spencer Group; Llantrisant; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service at pace, assisting customers with product knowledge and promoting new food items. You’ll work in a busy store, stay adaptable, and contribute to a positive team environment.

You’ll use digital tools like Sparks App and in-store devices to help customers get what they want quickly, while maintaining shelves and supporting store operations across shifts.

Qualifications

• Frontline customer service experience preferred.
• Ability to use digital tools and in-store tech.
• Strong communication and teamwork under pressure.

Responsibilities

• Assist customers with product information and questions.
• Sell and promote new food products and promotions.
• Maintain shelf stock and store presentation during shifts.
• Utilise Sparks App and in-store devices to enhance service.
• Collaborate with colleagues to deliver a seamless shopping experience.

Skills

Customer service

Digital literacy

Retail knowledge

Communication

Tools

Sparks App

Job description

Sunday 0630-1030
Wednesday 06:00-1000
friday 0600-1000
Saturday 0600-1000

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

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