Christmas - Customer Assistant - Food-Talbot Green

Marks & Spencer Plc; Llantrisant; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the UK is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service in a high-demand environment and supporting customers with product knowledge and recommendations.

You should be digitally confident, using Sparks App and in-store devices to assist shoppers, while staying flexible to cover shifts across store areas as demand changes during the Christmas period.

Qualifications

• Willing to work in a fast-paced retail Food environment.
• Able to learn and use digital tools (Sparks App, in-store devices).
• Customer-focused and able to upsell new food products.

Responsibilities

• Assist customers with product knowledge and recommendations.
• Serve customers efficiently during peak times.
• Operate Sparks App and in-store devices to enhance service.
• Flexibly work across store areas as demand changes.

Skills

Customer service

Communication

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

sunday 0630-1030
tuesday 0600-1000
Thursday 0600-1000
Saturday 0600-1000

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

#Christmas