Christmas - Customer Assistant - Food - Brooklands

Marks & Spencer Plc; Elmbridge; Presencial; GBP 12.000 - 15.000; Jornada completa

Descripción de la vacante

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five‑star service, recommending products, handling busy periods, and embracing our transformation.

You’ll use Sparks App and in‑store devices to help customers find what they want. We value resilience, teamwork, and adaptability; shifts vary across store areas, with up to full‑time hours during December weeks.

Formación

• Experience in delivering friendly, efficient service to customers.
• Ability to stay calm and focused during busy periods.
• Willingness to learn and use in-store digital tools.

Responsabilidades

• Provide frontline service in the Food section.
• Confidently recommend and sell products to customers.
• Utilise Sparks App and in-store devices to assist shoppers.
• Be flexible and adapt to different store areas as needed.

Conocimientos

Customer service

Teamwork

Digital literacy

Herramientas

Sparks App

Descripción del empleo

Sun 18.00-22.00
Wed 18.00-22.00
Thu 18.00-22.00
Fri 18.00-22.00
Sat 18.00-22.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-minded. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas