Christmas - Customer Assistant - Food - Talbot Green

Marks & Spencer Group; Llantrisant; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Group in Llantrisant is hiring a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service at pace, helping customers find products and answering questions.

You'll thrive in a high-energy store, flexibly covering shifts across departments as needed. Digital tools like Sparks App will support you in locating products and processing transactions, ensuring every customer leaves satisfied.

Qualifications

• Experience delivering friendly, efficient service to customers.
• Ability to communicate clearly and resolve questions quickly.
• Willingness to work flexible shifts including weekends.
• Comfort with using digital tools to assist customers.

Responsibilities

• Serve customers at the front line in the Food section.
• Assist customers with product questions and upsell where appropriate.
• Keep shelves stocked and store area tidy during shifts.
• Be a brand ambassador, delivering excellent service under pressure.

Skills

Customer service

Teamwork

Communication

Flexible hours

Tools

Sparks App

In-store devices

Job description

Sunday 0630-1030
Wednesday 0600-1000
Thursday 0600-1000
Saturday 0600-1000

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?