Christmas - Customer Assistant - Food - Slough Bath Road SF

Marks & Spencer Plc; Slough; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You will be on the frontline delivering five-star service, recommending products, and meeting customer demand with a positive, high-energy approach.

You’ll use digital tools like the Sparks App, work across store areas, and thrive in a fast-paced environment, especially during peak times this Christmas period.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Able to work under pressure and maintain a positive attitude.
• Comfortable using digital tools and apps to assist customers.

Responsibilities

• Assist customers with product questions and purchases in-store.
• Provide five-star service and build rapport with customers.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Flexible to work across different store areas and shifts.

Skills

Customer service

Team player

Digital literacy

Job description

Work Pattern:

Wednesday14-22
Thursday 14-22
Friday 14-22
Saturday 14-22

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

#Christmas