Christmas Customer Assistant - Food - Sutton

Marks and Spencer; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section to be at the frontline of the UK’s retail sector. You’ll deliver five-star service at pace, support product knowledge, and contribute to a high-energy store environment.

Join a team that thrives under pressure, works across store areas, and uses digital tools to enhance the customer experience. Be prepared to adapt to varying shifts and duties as part of a busy retail operation.

Qualifications

• Experience in frontline retail or customer service is desirable.
• Knowledge of M&S Food products is beneficial.
• Willingness to work across different store areas and shifts.

Responsibilities

• Help customers with queries and product recommendations.
• Sell and upsell food products to meet customer demand.
• Maintain shelves and store cleanliness.
• Utilise Sparks and in-store devices to assist customers.

Skills

Customer service

Team player

Flexibility

Digital literacy

Job description

Saturday: 22:30 - 04:30

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

• Wednesday: 22:30 - 04:30
• Thursday: 22:30 - 04:30
• Friday: 22:30 - 04:30
• Saturday: 22:30 - 04:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

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