Christmas - Customer Assistant - Foods - Guildford

Marks & Spencer Plc; Guildford; Presencial; GBP 18.000 - 21.000; Jornada completa

Descripción de la vacante

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest-growing retailer. You will deliver five-star service at pace, confidently recommending and selling our newest food products, and using Sparks App to enhance the customer experience.

You'll thrive in a high-pressure environment, work as a team, and be flexible to cover different store areas as demand changes.

Formación

• Experience delivering friendly service in a fast-paced environment.
• Comfort using digital tools to assist customers.
• Willingness to work across different store areas as needed.

Responsabilidades

• Provide five-star service at pace in a busy store.
• Utilise Sparks App and in-store devices to assist customers.
• Work as part of a high-energy team to deliver a seamless experience.
• Be flexible and ready to work across store areas as demand changes.

Conocimientos

Customer service

Digital literacy

Team player

Flexibility

Herramientas

Sparks App

Descripción del empleo

Tue - 0900-1300
Wed - 0900-1300
Thur - 0900-1330
Fri - 0900-1330
Sat - 0900-1300

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas