Christmas – Customer Assistant – Foods – Brooklands

Marks & Spencer Plc; Weybridge; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant for our Food section. You’ll be on night shifts from 22:00 to 02:00, delivering five-star service in a fast-paced retail environment. The role requires being 18 or older due to safety regulations, with flexibility to work across store areas during busy periods.

We value team players who are digitally confident and ready to engage customers to meet demand. This frontline position offers opportunities to drive sales and contribute to store growth.

Qualifications

• Must be 18 years or older due to health and safety requirements.
• Flexible for early mornings and night shifts.
• Ability to thrive in a high-pressure retail environment.

Responsibilities

• Provide five-star customer service in the Food section.
• Sell and promote new food products to customers.
• Be a resilient, brand-driven ambassador while supporting store teams.
• Adapt to various store areas and shifting demands.

Skills

Team player

Customer service

Digital literacy

Tools

Sparks App

In-store devices

Job description

Sun 22.00-02.00
Mon 22.00-02.00
Tue 22.00-02.00
Wed 22.00-02.00
Sat 22.00-02.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas