Christmas - Customer Assistant - Cafe -Stratford-Upon-Avon

Marks and Spencer; Stratford-upon-Avon; Sur place; GBP 12 000 - 15 000; Temps partiel

Résumé du poste

Marks & Spencer is hiring an Operations Assistant for our cafe team. This hands-on role requires a calm approach under pressure, a friendly demeanor, and the ability to deliver warm, five-star service to every customer.

You’ll handle orders using digital tools, uphold strict food safety standards, support colleagues, and stay flexible to meet customer demand during busy periods, including mornings and weekends.

Qualifications

• Hands-on cafe role requiring the ability to work under pressure.
• Digital confidence and ability to use ordering tools.
• Maintaining high standards of food safety.
• Ability to work flexible hours, including weekends.

Responsabilités

• Take and fulfil orders quickly using digital tools.
• Maintain high standards of food safety.
• Deliver five-star service during peak periods.
• Support cafe team to ensure smooth operations.
• Adapt to changing needs and pace.

Connaissances

Digital literacy

Customer service

Teamwork

Flexibility

Food safety awareness

Description du poste

Summary

Operations Assistant

All the details

Tues-12:45-20:45, Thurs 5:00-13:00, Sat 12:45-20:45

This job role involvesworking early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Customer Assistant (Cafe)

Where there are unsocial hours - anything between 10pm-6am unsocial premium would be paid

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

Christmas