Christmas - Customer Assistant - Cafe - Leeds

Marks & Spencer Plc; Leeds; On-site; GBP 12,000 - 15,000; Full time

Job summary

Join our M&S Café in Leeds—the heart of our store—delivering warm, five-star service during a fast-paced Christmas period.

This hands-on role requires calm under pressure, with the use of digital tools to take and fulfil orders quickly while maintaining food safety standards.

You’ll be a brand ambassador, recommending great food and drinks and helping the team to deliver exceptional service in a high-performance, flexible environment.

Qualifications

• Must be digitally confident and comfortable using our ordering tools.
• Maintain impeccable food safety standards while handling orders and queues.
• Teamwork-oriented and able to deliver five-star service under pressure.

Responsibilities

• Be a brand ambassador, making great food and drink recommendations.
• Keep the café operating smoothly, even during peak periods.
• Take and fulfil orders quickly using digital tools, ensuring customer satisfaction.

Skills

Digital literacy

Customer service

Pressure tolerance

Tools

POS system

Job description

Week 1:
Sunday 10:00-14:00
Monday 10:00-14:00
Tuesday 10:00-14:00
Wednesday 10:00-14:00
Thursday 10:00-14:00
Week 2:
Monday 10:00-14:00
Tuesday 10:00-14:00
Wednesday 10:00-14:00
Thursday 10:00-14:00
Saturday 10:00-14:00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas