Christmas Café Assistant: Deliver Five-Star Service Fast

Marks and Spencer; Peterborough; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in Peterborough is seeking a Cafe Customer Assistant to work in the M&S Café – the heart of our store. This is a hands-on, high-pressure role requiring pace, composure under pressure, and delivering five-star service.

You’ll be a brand ambassador, recommending great food and drinks, handling orders quickly with digital tools, and maintaining food safety standards while supporting a high-performance team through busy periods.

Qualifications

• Hospitality experience preferred.
• Digital literacy to use ordering tools.
• Able to work weekends and flexible shifts.

Responsibilities

• Take and fulfil cafe orders quickly and accurately.
• Maintain high food safety and cleanliness standards.
• Assist in delivering five-star service during peak periods.
• Support colleagues to ensure smooth café operations.

Skills

Customer service

Calm under pressure

Teamwork

Job description

Marks & Spencer in Peterborough is seeking a Cafe Customer Assistant to work in the M&S Café – the heart of our store. This is a hands-on, high-pressure role requiring pace, composure under pressure, and delivering five-star service.

You’ll be a brand ambassador, recommending great food and drinks, handling orders quickly with digital tools, and maintaining food safety standards while supporting a high-performance team through busy periods.