Fast-Paced Café Specialist — Five-Star Service

Marks and Spencer; Peterborough; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer Café in Peterborough is seeking a Cafe Customer Assistant to join the heart of our store and deliver warm, five-star service during busy periods. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even at peak times.

The role is hands-on, fast-paced, and requires staying calm under pressure with a focus on customer satisfaction.

Responsibilities

• Be digitally confident; use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Be fast and relentlessly focused on delivering quality under pressure while delivering five-star service.
• Support colleagues and contribute to a high-performance culture that meets customer needs—no matter how hectic it gets.
• Adapt quickly, working where needed with pace.

Job description

Marks and Spencer Café in Peterborough is seeking a Cafe Customer Assistant to join the heart of our store and deliver warm, five-star service during busy periods. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even at peak times.

The role is hands-on, fast-paced, and requires staying calm under pressure with a focus on customer satisfaction.