Tenant Engagement Officer

Northumberland County Council; Blyth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave + holidays

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council is recruiting a Tenant Engagement Officer to lead customer scrutiny and involvement within Housing Services. You will ensure feedback is captured, shared, and reflected in priorities and service delivery.

Role focuses on stakeholder engagement, project leadership, and fostering co-creation across teams, with a strong customer-first ethos and delivery of high-quality outcomes.

Qualifications

• Experience of working in a social housing environment or a similar regulated field.
• Genuine passion for putting customers at the heart of decision making.
• Strong communication skills, able to engage with diverse people in person, online, by phone and in writing, with active listening.
• Ability to work at pace and prioritise, and project manage several tasks at once.
• Motivation, conscientiousness, initiative and ability to work independently and as a team.
• Excellent written and visual communication skills with adaptable style.
• Curiosity, empathy and a genuine desire to help people.
• Experience using Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Ability to analyse qualitative and quantitative information.
• A full, valid driving licence and access to a car is required for regular travel.

Responsibilities

• Deliver, support and create comprehensive and high-quality tenant engagement and scrutiny across Housing Services.
• Ensure compliance with regulatory requirements and embed a culture of co-creation.
• Share tenant feedback and lived experience to shape priorities and housing service delivery.
• Build relationships with internal and external stakeholders and lead collaborative projects.

Skills

Social housing experience

Customer focus

Communication skills

Project management

Team player

Written and visual comms

Curiosity and empathy

Microsoft Office

Qual/quant analysis

Driving licence

Job description

The following content displays a map of the jobs location - Eddie Ferguson House, Blyth

Are you passionate about involving customers in shaping decision-making and driving meaningful change? Do you enjoy creating a range of diverse and inclusive opportunities for customers to be involved? If so, then our Tenant Engagement Officer role is for you.

This is a vital role in Housing Services, during a time of significant and exciting change as we look to improve services following our recent regulatory inspection.

You’ll take ownership in delivering, supporting and creating comprehensive and high-quality customer scrutiny and engagement across the service, ensuring compliance with regulatory requirements throughout. You will create mechanisms to share tenant feedback and lived experience, bringing the customer voice to life in a compelling way, whilst liaising with internal stakeholders to make sure feedback is incorporated into shaping priorities and housing service delivery.

Building strong relationships with internal and external stakeholders is central to this role whilst leading collaborative projects and embedding a culture of co-creation across the service.

You will bring:

• Experience of working in a social housing environment or a similar regulated field
• A genuine passion for putting customers at the heart of decision making
• Strong communication skills, be able to confidently engage with a wide range of people in person, online, over the phone and in writing as well as active listening skills and a proficiency at moderating conversations
• Ability to work at pace and prioritise and project manage several tasks at once
• Motivation, conscientiousness, and the ability to think on your feet, work on your own initiative, as well as being a team player.
• Excellent written and visual communication skills with the ability to adapt style and output to the varying needs of different audiences
• Curiosity, empathy and a genuine desire to help people
• Experience of using Microsoft Office (particularly Word, Excel, PowerPoint and Outlook)
• Ability to analyse qualitative and quantitative information
• A full, valid driving licence and access to a car as regular travel is a key to this role

Further information

If you are motivated, genuinely aspire to doing a good job, are hardworking and enjoy a challenge then we would love to hear from you.

Interviews will take place the w/c 5th October 2026.

For further information about this role, please contact Amanda Mason (Customer Engagement and Sustainability Manager) on 07855 126121.

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here .

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Further information

Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

We are proud to be an equal opportunities employer.

We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.

If you have a disability and would prefer to apply in a different format, please see the alternative methods below.

This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930