Choice-Based Lettings Coordinator (Hybrid)

Allscreens Nationwide Ltd; Leyland; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Flexible leave options

Pension scheme with matched up to 7.5%

Greencar lease scheme

26 days holiday, + 5 bank holidays, 31

Agile working with hybrid and flexible

Employee Assistance Programme

Job summary

Progress Housing Group is seeking a Choice Based Lettings Coordinator in Leyland to support access to housing through a fair, efficient lettings process. You will manage applications, verify information and advise customers throughout their journey.

Operating in a hybrid role, you will balance office collaboration with remote work where appropriate, handling reviews, appeals and mutual exchanges while ensuring compliance with our Allocations Policy and delivering a high standard of customer

Qualifications

• Essential Experience working in a customer-focused administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills with a friendly, professional approach.
• Excellent attention to detail and ability to manage competing priorities.
• Ability to use IT systems, including Microsoft Office, to maintain accurate records and support service delivery.
• Desirable Chartered Institute of Housing qualification or willingness to work towards one.
• Knowledge of housing or homelessness legislation and good practice.
• Experience working within the social housing sector.
• Experience contributing to projects and service improvement activities.

Responsibilities

• Support the delivery of our choice-based lettings service and assess applications fairly and efficiently.
• Manage housing applications, verify information, assess needs and provide guidance throughout the process.
• Lead choice-based lettings operations to keep the service accessible, responsive and customer-focused.
• Support reviews, appeals and mutual exchange activities with accurate record-keeping and policy compliance.
• Combine customer service, administration and problem-solving to impact housing journeys.

Skills

Customer service

Administrative support

Communication

Attention to detail

IT literacy

Housing knowledge

Job description

Progress Housing Group is seeking a Choice Based Lettings Coordinator in Leyland to support access to housing through a fair, efficient lettings process. You will manage applications, verify information and advise customers throughout their journey.

Operating in a hybrid role, you will balance office collaboration with remote work where appropriate, handling reviews, appeals and mutual exchanges while ensuring compliance with our Allocations Policy and delivering a high standard of customer