Housing Operations Coordinator - Customer Service

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discount schemes

Health cash plans

Leave allowance (26/29 days)

Flexible holidays

Car leasing

Hybrid working

9-day fortnight option

Job summary

PA Housing in Leicester is seeking a proactive Housing Operations Administrator to join our Customer Service team. You will support lettings, voids, allocations, decants, and home moves, ensuring residents move into safe, sustainable homes quickly while keeping systems accurate.

You will handle enquiries, coordinate appointments, signpost services, maintain records, and contribute to reporting. The role offers hybrid working, competitive salary, and a range of benefits designed to support

Qualifications

• Experience in administrative, scheduling, housing, or customer-facing role.
• Highly organised and able to manage competing priorities effectively.
• Excellent communication and customer service skills.
• Proficient with IT systems and Microsoft Office, especially Excel.
• Strong attention to detail and accurate record keeping.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Act as first point of contact for lettings, allocations, voids, decants, and home moves.
• Provide excellent customer service to residents, applicants, contractors, and local authority partners.
• Coordinate administrative processes linked to end of tenancy, void turnaround, allocations, and home moves.
• Manage appointments, contractor scheduling, inspections, and access arrangements.
• Maintain accurate records and update housing management systems in line with GDPR requirements.
• Prepare reports and performance data.

Skills

Administrative experience

Organisational skills

Customer service

Communication skills

Problem solving

Tools

Microsoft Office

Excel

Job description

PA Housing in Leicester is seeking a proactive Housing Operations Administrator to join our Customer Service team. You will support lettings, voids, allocations, decants, and home moves, ensuring residents move into safe, sustainable homes quickly while keeping systems accurate.

You will handle enquiries, coordinate appointments, signpost services, maintain records, and contribute to reporting. The role offers hybrid working, competitive salary, and a range of benefits designed to support