Choice Based Lettings Coordinator

Progress Housing Group; Leyland; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Salary sacrifice Greencar lease scheme

26 days holiday + bank holidays

Job summary

Progress Housing Group in Leyland is seeking a Choice Based Lettings Coordinator to support the delivery of our lettings service, assess applications, verify information and provide guidance through the process. You will work with customers, local authorities and internal teams to ensure fair outcomes and strong service standards.

The role combines customer service, administration and problem solving, with responsibility for records, compliance and continuous service improvement in housing

Qualifications

• Experience in a customer-focused administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service with a friendly, professional approach.
• Excellent attention to detail and ability to manage priorities.
• Ability to use IT systems, including Microsoft Office, to maintain records.
• CIH qualification or willingness to work towards one.
• Knowledge of housing legislation and good practice.
• Experience in the social housing sector.

Responsibilities

• Support delivery of our choice-based lettings service and ensure applications are assessed fairly and efficiently.
• Work with customers, local authority partners and internal teams to manage applications and verify information.
• Assess housing needs and provide advice and support throughout the application process.
• Act as the lead for choice-based lettings operations to keep the service accessible and customer-focused.
• Support reviews, appeals and mutual exchange activity while maintaining records and policy compliance.
• Contribute to projects and service improvements with a practical, hands-on approach.

Skills

Customer service

Verbal and written communication

Attention to detail

IT systems (Microsoft Office)

Managing competing priorities

Team collaboration

Housing knowledge / policy awareness

Project involvement & serviceImprov

Education

Chartered Institute of Housing qualification or willingness to work towards one

Tools

Microsoft Office

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Choice Based Lettings Coordinator

Reference: AUG20260107

Expiry date: 2026-09-06 22:59:00.000

Location: Leyland

Benefits: Buy or sell leave. Flexi working. Pension Scheme. Professional Development. Occupational Sick Pay + Many more benefits

• Contract Type: Fixed Term (12 months)
• Working Hours: 36.25 hours per week
• Service area: Housing Management, Progress Housing Group
• Office basis: Agile. You'll balance office-based collaboration with flexibility to work from home where business needs allow.
• Location: Leyland

At Progress Housing Group, your work supports communities and changes lives.

We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.

From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.

The role

• You'll play a vital role in helping people access housing by supporting the delivery of our choice-based lettings service and ensuring applications are assessed fairly, accurately and efficiently.
• Working with customers, local authority partners and internal teams, you'll manage housing applications, verify information, assess housing needs and provide advice and support throughout the application process.
• You'll be the organisational lead for choice-based lettings operations, helping to ensure our service remains accessible, responsive and customer-focused while supporting service improvements and best practice.
• You'll support reviews, appeals and mutual exchange activity, helping customers explore their housing options while maintaining accurate records and ensuring compliance with our Allocations Policy.
• This is an excellent opportunity for someone who enjoys combining customer service, administration and problem-solving skills in a role that has a direct impact on people's housing journeys and future opportunities.

What we’re looking for

• Experience working in a customer-focused administrative environment.
• Excellent verbal and written communication skills.
• Strong customer service skills with a friendly, professional approach.
• Excellent attention to detail and ability to manage competing priorities.
• Ability to use IT systems, including Microsoft Office, to maintain accurate records and support service delivery.
• Chartered Institute of Housing qualification or willingness to work towards one.
• Knowledge of housing or homelessness legislation and good practice.
• Experience working within the social housing sector.
• Experience contributing to projects and service improvement activities.

Our offer to you

Competitive pay, flexible leave options and benefits that help you thrive - personally and professionally.

• Competitive salary with occupational sick pay
• Pension scheme with matched contributions of up to 7.5%
• Salary sacrifice Greencar lease scheme

Work-life balance

• 26 days holiday, plus bank holidays rising to 31 after 5 years’ service (pro rata if part time) - option to purchase further days and a paid day off for your birthday.
  
• Agile working (role dependent) with hybrid and flexible working options
• Family friendly policies with enhanced leave
  
• Learning, training and career development opportunities
• Employee Assistance Programme and Medicash

About Progress Housing Group

More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.

People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.

Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.

We are ambitious and we are looking for people who are motivated, dynamic, and committed to delivering the highest standards for our tenants and customers.

Our sector plays a crucial role in contributing to a fairer, and more equitable society. Working here offers a genuine opportunity to positively influence communities and people’s lives.

Looking forward at Progress

Social purpose, innovation and sustainability are at the heart of our organisation.

We’re investing in our people, technology and services to build a more resilient, sustainable and equitable future for our customers and communities.

Diversity & Inclusion Statement

We welcome applications from everyone and particularly encourage applications from underrepresented groups.

Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.

AI Statement

We support the ethical and transparent use of AI to drive innovation and efficiency.

However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality

Next steps

: 11:59pm Sunday 6 September 2026
Shortlisting date: Monday 7 September 2026
Interview date: Wednesday 16 September 2026
Interview type: In person at our Leyland office