Chiller Supervisor

Mitsubishi Electric – UK; Birmingham; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Flexible working

Pension

Life Assurance

Private Medical

Dental Insurance

Cash Plan

Discount platform

Referral scheme

Holiday Buy

Long service awards

Cycle to Work

Sports & Social Club

Employee Assistance Programme

Job summary

Mitsubishi Electric – UK is seeking a Service Supervisor to support the regional service manager, engineers, apprentices and office staff. The role involves on-site technical work and preparing detailed quotations for works identified from engineers’ reports, client requests, or MEUK internal reviews.

You will contribute to building positive customer relationships, supervising service engineers, and ensuring safety and efficiency across projects within the regional area.

Qualifications

• Experience in service supervision or team leadership.
• Ability to interpret technical documents and quotations.
• Strong customer-facing communication and coordination skills.

Responsibilities

• Assist Regional Service Manager in building customer relationships and supervising engineers.
• Provide technical support and quotations for service work.
• Review manuals, schematics and technical documents to support engineers.
• Coordinate parts, tool calibrations, and PAT testing with engineers and coordinators.
• Prepare RAMS and DRAs for health and safety compliance on jobs.
• Assist with managing engineers tools, vehicles, PPE and scheduling.
• Support customer interactions and delivery of engineering services.

Job description

Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary:

The Service Supervisor will support the regional service manager, engineers, apprentices, office colleagues, and provide on-site technical work where necessary in their region. The Service Supervisor will provide detailed technical quotations for works identified via engineers’ reports, the client directly or MEUK internally.

Key Responsibilities:

• To assist the Regional Service Manager in developing positive customer relationships and offering service engineer supervision.
• Provide technical / job support for Service Engineers.
• Understanding and analysing technical documents, manuals, and schematics.
• Assist the Coordinators operational with engineers, arranging parts, tool calibrations, PAT testing.
• Complete technical quotations identified from engineers’ reports, the client direct, or via MEUK internally.
• Engineer health and safety support including completing RAMS and DRA’s.
• Assisting with delivery and management of engineers tools / vehicles / PPE.
• Offering customer interaction and support with engineering services offered by the service department.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development