Air Conditioning/Chiller Engineer

Mitsubishi Electric; Hatfield; On-site; GBP 36,000 - 56,000; Full time

Benefits offered by this job

Generous annual leave allowance

Pension

Life Assurance

Private Medical and Dental Insurance

Employee Assistance Programme

Cycle to Work

Employee Assistance Programme

Job summary

A global innovator in energy solutions is seeking an Applied Engineer in Hatfield, UK. This role involves delivering services directly to customers on a variety of refrigeration and air conditioning systems. The ideal candidate will have a C&G Level 2 Certificate and possess strong troubleshooting and repair skills. Excellent customer service is essential, along with effective communication abilities. This is a full-time position offering competitive benefits including generous leave, pension, and private medical insurance.

Qualifications

• Minimum of 2 years of experience with refrigeration and air conditioning systems.
• Strong fault finding and diagnostic skills.
• Ability to communicate effectively with clients and teams.
• Industry time served qualification is advantageous.

Responsibilities

• Deliver services directly to customers and resolve issues on-site.
• Document all findings and recommendations from site visits.
• Commission and start-up systems in line with regulations.
• Document findings and time taken, with recommendations, in real time.
• Support the Regional Service Manager in developing customer relationships.
• Act as a technical on-the-job coach when needed.
• Diagnose and repair system faults requiring specialized knowledge.
• Commission and start-up systems in line with regulations and standards.

Skills

Troubleshooting

Repair skills

Client communication

Time management

Initiative

Customer service

Problem solving

Education

C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems

C&G Award in F-Gas & ODS Regulations: Category 1

IOSH or equivalent safety qualification

Industry time served qualification

Tools

Microsoft Excel

Microsoft Word

Product engineering software

Job description

Mitsubishi Electric

Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Role summary

The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem‑solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required.

Skills/Responsibilities

• To attend and complete planned site visits and resolve customer issues.
• Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
• To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
• To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
• This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service.
• To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
• Where relevant to act as a technical ‘on the job’ coach for less experienced service team members.
• Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
• To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements.
• Seek clarification and technical support where needed and accelerate issues as appropriate.
• To commission and start‑up systems in line with defined regulations, standards and processes.
• Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and practically apply this information to resolve the issues encountered on site.
• Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.

Experience Required

• Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems.
• C&G Award in F‑Gas & ODS Regulations: Category 1 (C&G2079‑11)
• IOSH, or equivalent, safety qualification.
• Industry time served qualification.
• Competent in water chillers and heat pumps, remedial work and commissioning.
• Fault finding and diagnostic skills.
• Good communication skills (written and verbal).
• Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning.
• IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.
• Personal attributes: self‑motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.

Benefits

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Appliances, Electrical, and Electronics Manufacturing