Field Service Manager

Mitsubishi Electric – UK; Rainham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Generous annual leave

Flexible Working

Pension

Life Assurance

Private Medical, Dental Insurance and

Cash Plan Scheme – Single cover

Discount platform

Colleague Referral Scheme

Holiday Buy

Long Service Awards

Cycle to Work Scheme

Sports & Social Club

Employee Assistance Programme

Job summary

Mitsubishi Electric – UK is seeking a Field Service Manager to lead a team of Service Engineers and a Service Coordinator, delivering exceptional field service across the designated region.

You will manage planned maintenance, reactive repairs, and health & safety compliance while driving efficiency, customer satisfaction, and profitable contract delivery.

Qualifications

• Proven experience leading field service teams and coordinating engineers.
• Strong planning, scheduling and communication skills for multi-site coverage.
• Experience managing costs and margins within service contracts.
• Knowledge of health & safety practices in field operations.

Responsibilities

• Lead and manage field service activities within the designated region, ensuring timely delivery of PPM, call-outs, and repairs.
• Act as the primary operational contact for service clients, and communicate job status proactively.
• Continuously improve service delivery processes for efficiency and customer satisfaction.
• Develop team performance through training, appraisals and career planning.
• Monitor labour and material costs to meet or exceed gross margin targets.

Skills

Team leadership

Field service ops

Customer communication

Process improvement

Cost control

Job description

Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

Office Location: Segro industrial park, Consul Ave, Rainham RM13 8HY and Field based

About Us:

We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role summary:

The Field Service Manager is responsible for leading and developing a team of Service Engineers and a Service Coordinator to deliver exceptional service operations within their designated area. The role ensures profitable contract delivery, optimised field performance, and outstanding customer satisfaction. This position will oversee planned maintenance, reactive repairs, and health & safety compliance while continuously driving improvements in team performance, operational efficiency, and customer relationships.

Skills/Responsibilities:

To be successful in this role you will need to:

• Lead and manage all field service activities within the designated region, ensuring timely and quality delivery of PPM, call-outs, and repairs.
• Act as the primary operational contact for service clients, ensuring professional handling of requests and proactive communication of job status.
• Continuously assess and improve service delivery processes, identifying opportunities for increased efficiency and customer satisfaction.
• Manage team performance, including training, appraisals, and development planning, to ensure capability and motivation align with business goals.
• Monitor and control labour and material costs to meet or exceed gross margin targets.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.