Childrens Education Support Officer - 2 Posts

Derby City Council; East Midlands; Hybrid; GBP 39,000 - 41,000; Full time

Job summary

Derby City Council is seeking an organised Education Support Officer to join the Inclusion and School Attendance Service on a fixed-term basis. You will provide administrative support, handle enquiries, and maintain accurate records to help ensure children access full-time education.

The role requires strong communication, confidentiality, and proficiency with Microsoft Office. Hybrid working is available, with 37 hours per week and a salary between £38,510 and £41,177 per year.

Qualifications

• Recent administrative experience in a busy office environment.
• Experience in an administrative or customer support role, ideally within a local authority or public sector environment.
• Strong written and verbal communication skills.
• Experience with Microsoft Office applications, including Word and Excel, to produce and maintain documents.
• Ability to manage competing priorities and attention to detail.
• Understanding of confidentiality when dealing with service user information.
• Ability to learn new IT systems quickly.

Responsibilities

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use council systems to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
• Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
• Handle sensitive and confidential information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
• Support in implementing and issuing Attendance and Holiday Penalty Notices and preparation of legal documentation
• Support in tracking and logging of children missing education
• Logging of Police Notifications
• Support in other areas of the service when required

Skills

Administrative experience

Customer service

Strong communication skills

Confidentiality and data handling

Attention to detail

Ability to learn new IT systems

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Childrens Education Support Officer - 2 Posts Job reference 000012519 Date posted 29/09/2026 Application closing date 19/10/2026 Working Pattern Full time Salary £38,510 - £41,177 Contractual hours Blank Basis Full time Job category/type Education / Learning Attachments Blank Job description

Salary: £38,510 - £41,177 a year Location: Council House and Hybrid Hours: 37 hours per week Contract Type: Fixed Term Contract DBS Requirement: Yes Closing Date: 19/10/2026

The Opportunity Are you passionate about supporting children and young people and being part of a passionate and driven team who work hard to ensure every has a right to access a full-time education?

A unique opportunity has arisen for an organised and driven person to join our team to provide high-quality support to our Inclusion and School Attendance Service. What you’ll be doing In the role of Education Support Officer, here’s an example of what you’ll be doing to make an impact:

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use council systems to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
• Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
• Handle sensitive and confidential information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
• Support in implementing and issuing of Attendance and Holiday Penalty Notices and preparation of legal documentation
• Support in tracking and logging of children missing education
• Logging of Police Notifications
• Support in other areas of the service when required

We are particularly interested in hearing from those with experience in the area of:

• Children and Young People
• Universal services across education, health and social care
• Collaborative Working

About you

• Recent administrative experience in a busy office environment.
• Previous experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users
• Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets
• The ability to manage competing priorities and maintain attention to detail.
• An understanding of the need for confidentiality when dealing with service user information.
• An ability to learn new IT systems quickly

For an informal discussion please contact Hayley Stubbs, Inclusion and Attendance Team Service Manager on [e-mail]

Who We Are

At Derby City Council, we’re proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we’re Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you’ll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby’s future.

Why join Derby City Council? At Derby City Council, you’ll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you’ll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working