Childline Practitioner Universal

NSPCC; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

7% rota allowance

Job summary

National Society for the Prevention of Cruelty to Children (NSPCC) is recruiting two full-time Childline Practitioners (Universal) for London. You will support volunteers who talk to children and lead safeguarding decisions, with opportunities to directly assist children and young people.

You will work within a hybrid rota, balancing morning, daytime and evening shifts, with some weekend work. A rota allowance of 7% is provided on top of base pay, and you will help maintain a high-quality, safe

Qualifications

• Strong background working with children and young people within a safeguarding context.
• Belief in NSPCC's cause and mission to help all children and young people.
• Passion for supporting others, especially in emotionally challenging situations.

Responsibilities

• Lead on on-shift safeguarding decisions and supervise volunteers.
• Provide coaching, feedback and training to volunteers.
• Ensure every child and young person receives a high‑quality service.

Skills

Safeguarding experience

Empathetic communication

Resilience in challenging situations

Job description

At Childline, we give young people a voice when they need someone to listen.

We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people

• Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)

• Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)

• Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).

We're currently recruiting for 2 full time positions in Childline London.

You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.

You will have the chance to personally make a positive difference for thousands of children and young people every year.

We support hundreds of thousands of children all over the UK every year. As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.

You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks (or one in six weeks for part time colleagues). There is built in time for 3-day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary.

We're looking for talented people who value putting children first:

To be successful in this role, do you have the following?

• A strong background working with children and young people within a safeguarding context?

• Do you believe in our cause, our mission, and want to help us be there for all children and young people?

• Do you have a passion for supporting others, especially in situations which can be emotionally challenging?

Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled.

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.