Childline Practitioner (Universal) – Hybrid safeguarding role

NSPCC; Birmingham; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

7% rota allowance

Job summary

NSPCC's Childline Birmingham is recruiting two full-time Childline Practitioners (Universal) to support children and young people and supervise volunteers. You will lead on safeguarding decisions during shifts and use coaching to maintain high-quality service.

You will deliver a vital, confidential support service to children nationwide, with a rota that mixes morning, daytime, and evening shifts across a 6-week pattern, including some weekend work. A 7% rota allowance enhances the basic salary.

Qualifications

• Strong background working with children and young people in safeguarding contexts.
• Commitment to helping vulnerable individuals and supporting volunteers.
• Ability to follow the job description and evidence meeting the person specification in statements.

Responsibilities

• Lead on on-shift safeguarding decisions and use coaching to maintain and develop service quality.
• Support volunteers while they talk to children and respond to contacts as a Childline Practitioner (Universal).
• Ensure every child and young person receives a high-quality service and supervise/coaching for volunteers outside of shifts.

Skills

Safeguarding experience

Child & youth work

Job description

NSPCC's Childline Birmingham is recruiting two full-time Childline Practitioners (Universal) to support children and young people and supervise volunteers. You will lead on safeguarding decisions during shifts and use coaching to maintain high-quality service.

You will deliver a vital, confidential support service to children nationwide, with a rota that mixes morning, daytime, and evening shifts across a 6-week pattern, including some weekend work. A 7% rota allowance enhances the basic salary.