Childline Volunteer Engagement Lead

NSPCC; Aberdeen City; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

National Society for the Prevention of Cruelty to Children is recruiting for a Volunteer Engagement Lead to support Childline volunteers across UK bases. The role focuses on recruitment, retention, and ensuring volunteers feel valued, with a mix of in-base and virtual support.

You will coordinate with the Volunteer Operations team to maintain safeguarding standards and promote flexible, hybrid working. The position is full-time (35 hours) on a fixed-term basis, requiring ability to commute to

Qualifications

• Background with volunteers in safeguarding or charitable context
• Commitment to Childline mission and volunteers’ wellbeing
• Ability to engage locally for recruitment and retention

Responsibilities

• Be the main point of contact for Childline volunteers
• Build local recruitment networks through outreach
• Ensure volunteers feel valued through celebrations and retention activities
• Be a visible, welcoming presence and support regular shifts
• Support safer recruitment processes
• Contribute to the mission of helping thousands of children and young people

Skills

Volunteer management

Safeguarding experience

Outreach engagement

Job description

At Childline, we give young people a voice when they need someone to listen.

We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people

• Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
• Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
• Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).

Volunteers are at the heart of everything Childline does and we're committed to giving our volunteers the best experience of volunteering possible.

We're currently recruiting to a full time (35hr) fixed term position to focus on support for our virtual volunteers, as well as providing support for our in-base volunteers as needed, therefore you must be able to commute to one of our 12 Childline bases highlighted above.

You will be part of the wider Childline Volunteer Operations team, and together with your colleagues, be the key point of contact for Childline volunteers. You will use your outreach engagement skills to build excellent local recruitment networks. You will ensure that our volunteers feel valued through celebration and retention activities. You will be a visible and welcoming presence to the volunteers and support our volunteers to commit to regular shifts. You will play a key role in ensuring safer recruitment processes are followed for all those who wish to support our mission to be there for all children and young people that need us.

You will have the chance to make a positive difference, supporting the volunteers who are there for thousands of children and young people every year.

We support hundreds of thousands of children all over the UK every year. As a Childline Volunteer Engagement Lead you will provide this crucial, creative and key role of ensuring our volunteers have the best possible experience. You will work alongside a committed and dedicated team who will share your values of working together and making an impact.

Your core hours will be office hours, 0900-1700 but visibility to the volunteers is crucial in this role and flexibility around your hours worked is key. It will include elements of evening and weekend working from time to time, but supported through the option of hybrid working.

We're looking for talented people who value putting children first:

To be successful in this role, you will need to be someone who

• Has a strong background working with volunteers within a safeguarding or charitable context
• Believes in our cause, our mission, and wants to help us be there for all children and young people
• Has a passion for supporting others, especially in situations which can be emotionally challenging

Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).

If you would like any further information about the role, please contact Helplines Recruitment at [e-mail].

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.