Chief Product Officer, Web and Mobile, GPS

HSBC Holdings plc; Greater London; On-site; GBP 140,000 - 240,000; Full time

Job summary

HSBC Holdings plc is seeking a director-level product leader to own the web and mobile client connectivity experiences across global channels. You will set the product direction for intuitive, consistent digital experiences that support the wider HSBC proposition and stay aligned with embedded banking, APIs and AI interfaces.

A key focus is accelerating the controlled transition from HSBCnet to HSBCnio while improving client outcomes and maintaining service continuity.

Qualifications

• Extensive experience shaping enterprise digital or payment products.
• Experience in corporate or institutional banking contexts.
• Strong product management practices across roadmaps, prioritisation, outcomes and delivery.
• Ability to influence decisions in a global matrix organisation and manage funding/risk trade-offs.
• Experience leading cross-functional teams with clear accountability and delivery timelines.
• Balanced focus on client outcomes with security, privacy, and compliance.
• Collaboration with engineering on platform dependencies and integration.

Responsibilities

• Own the web and mobile product roadmap within the strategy with clear outcomes and release criteria.
• Set prioritisation using client feedback, journey performance, business value and risk.
• Oversee delivery of prioritised client journeys and report progress, outcomes and risks.
• Define product requirements for a shared web and mobile framework including navigation, search and authentication.
• Establish reusable components and integration standards with engineering and design partners.
• Enforce shared web/mobile experience standards across teams while accommodating regional variation.
• Embed client research, usability testing, accessibility and analytics into product decisions.
• Own the HSBCnet-to-HSBCnio migration roadmap with readiness, sequencing and decommissioning planning.

Skills

Product leadership

Roadmap definition

Prioritisation

Delivery governance

Global matrix

Security & privacy

Job description

Ready to shape HSBC’s web and mobile client connectivity experiences worldwide?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

This is a director-level product leadership role within Global Payment Solutions, owning the web and mobile domain for Client Connectivity. You’ll set the product direction for intuitive, consistent digital experiences that support the wider HSBCnio proposition and stay aligned with embedded banking, APIs and AI interfaces. A key focus is accelerating the controlled transition from HSBCnet to HSBCnio while improving client outcomes and maintaining service continuity. Success means measurable improvements in adoption, journey completion and client satisfaction, alongside clear governance over delivery progress and risk. You’ll work across a global matrix with technology, design, operations, servicing and product domain teams to simplify connected journeys across channels.

What you'll be doing

• Own the web and mobile product roadmap within the agreed strategy with clear outcomes and release acceptance criteria
• Set prioritisation using client feedback, journey performance, business value, delivery dependencies and risk
• Oversee delivery of prioritised client journeys and maintain reporting on progress, client outcomes and material risks
• Define product requirements for a shared web and mobile framework including navigation, search, notifications, preferences and authentication and entitlements integration
• Establish reusable components, interaction patterns and integration standards with engineering and design partners
• Set and enforce shared web and mobile experience standards across contributing product teams while enabling appropriate market, regulatory, language and accessibility variation
• Embed client research, usability testing, accessibility and behavioural analytics into product decisions to improve task completion and reduce abandonment
• Own the HSBCnet-to-HSBCnio migration roadmap including readiness criteria, sequencing, coexistence coordination, adoption tracking and legacy decommissioning planning

What we're looking for

• Bring substantial experience shaping enterprise digital or payment products including modernising services while maintaining service continuity
• Demonstrate experience in corporate or institutional banking contexts and an understanding of corporate banking client needs and transaction banking journeys
• Apply strong product management practice across roadmap definition, prioritisation, outcome measurement, release criteria and delivery oversight
• Influence decisions across a global matrix organisation including making trade-offs and escalating funding, scope or risk decisions through governance
• Manage teams with clear accountability, priorities and performance expectations across ambiguity and demanding delivery timelines
• Balance client experience outcomes with non-functional considerations including security, fraud, privacy, accessibility and operational requirements
• Partner effectively with engineering on platform dependencies, integration, authentication, entitlements, performance and release choices
• Operate comfortably in a regulated environment with a track record of working with compliance and control functions on material change and migration decisions

Accelerating the HSBCnio transition

This role sits at the heart of how corporate clients experience HSBC through web and mobile channels. You’ll set the direction for the journeys clients rely on, strengthen consistency across products, and simplify how experiences connect end-to-end. You’ll also shape a controlled migration from HSBCnet to HSBCnio that improves outcomes while protecting service readiness and operational continuity. If you want to make a visible impact on a global platform and the clients who use it every day, this is a chance to do work that will be measured in adoption, satisfaction and better client self-service

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.