Chief Operations Officer (Neo Bank)

Ross Kane Ltd; Greater London; Presencial; GBP 120 000 - 150 000; Tempo integral

Resumo da oferta

A leading neo bank in Greater London is seeking a Chief Operating Officer (COO) with over 12 years of experience, including 5 years in an executive role and credit card portfolio expertise. The role involves enhancing operational strategies and ensuring compliance with regulatory standards. The ideal candidate will exhibit strong leadership skills and a customer experience focus while optimizing workflows for improved productivity. This position plays a crucial role in the bank's growth and operational excellence.

Qualificações

• 12+ years experience, at least 5 years in executive role and with credit card portfolio experience.
• Proficient in both manual and automated processes.
• Strong understanding of operational risk and regulatory frameworks.

Responsabilidades

• Implement strategies for collections through various teams.
• Oversee operations related to customer support.
• Ensure compliance with all regulatory requirements.

Conhecimentos

Operational efficiency enhancement

Leadership

Customer experience focus

Regulatory compliance

Process optimization

Descrição da oferta de emprego

Essential: 12+ years experience, at least 5 years in executive role and with credit card portfolio experience

CTI is seeking to appoint a COO for a scaling neo bank.

Responsibilities

• Implement, and enhance strategies and operations for collections through both in-house and outsourced teams.
• Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud.
• Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs.
• Financial Crime Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring.
• Manage complaints, ensuring equitable resolution and adherence to regulatory standards.
• Provide transparent reporting to the CEO and board while proactively addressing operational incidents.
• Establish, monitor, and manage all necessary business processes to deliver a premier credit card operation.
• Manage change and technology transformation and oversee outsourced operational platforms.
• Adopt a hands‑on approach to building operations from the ground up, effectively balance strategic oversight with operational execution.

Requirements

• Proficient in establishing and managing both manual and automated processes to enhance operational efficiency.
• Possesses an engineering mindset, demonstrating the capability to approach challenges from foundational principles.
• Holds extensive knowledge and comprehension of operational risk and the associated regulatory frameworks.
• Proactive and hands‑on approach, willing to engage deeply with the intricacies of operations.
• Focused CX, with the ability to analyse how processes and systems impact customer outcomes.
• Strong leadership abilities, capable of identifying, attracting, inspiring, training, and retaining top talent.
• Optimising workflows to drive productivity and enhance service delivery.
• Implementing best practises in operational management to mitigate risks and ensure compliance.
• Continuous improvement, leveraging data‑driven insights to refine processes and enhance overall performance.