Head of Operations (Payments)

Ross Kane Ltd; Greater London; On-site; GBP 120,000 - 150,000; Full time

Job summary

A leading payment service provider in London is seeking a Head of Operations (Payments) with over 15 years of operational leadership experience in Banking or FinTech. The ideal candidate will have a solid history in project management and a deep understanding of payment systems and compliance regulations. You will lead change initiatives and optimize processes while ensuring exceptional resource utilization. This role is crucial for navigating a fast-paced and dynamic work environment.

Qualifications

• Recent experience within Banking or FinTech sectors.
• 15+ years of experience in an operational leadership capacity.
• In-depth knowledge of payment systems and compliance regulations.
• In-depth knowledge of payment systems, card schemes and settlement processes.
• Proven ability to lead change initiatives and align processes with objectives.
• Expertise in process optimisation and customer-focused strategies.
• Strong analytical skills using data to inform decisions and improve efficiencies.
• Experience overseeing budgets and personnel in an operations division.
• Ability to address and resolve complex payment-related challenges.
• Understanding of Compliance, AML and KYC regulations and procedures.
• Excellent communication and interpersonal skills with stakeholders at all levels.
• Thrives in rapidly changing, dynamic environments.

Responsibilities

• Lead operations within a highly regulated environment.
• Manage significant change initiatives effectively.
• Oversee budgets and personnel within operations.
• Optimise processes with a focus on customer outcomes.
• Govern budgets and personnel within the operations division.
• Resolve complex payment-related challenges and regulatory compliance issues.

Skills

Experience in Banking or FinTech

Project management

Analytical skills

Communication and interpersonal abilities

Process optimisation

Change management

Regulatory compliance

Budgeting

Stakeholder engagement

Communication

Job description

CTI is seeking to appoint a Head of Operations (Payments) for a leading payment service provider.

• Essential: Recent experience within Banking or FinTech sectors
• 15+ years\' experience in an operational leadership capacity within the highly regulated environments (Banking or FinTech)
• A solid history of successful project management, team scaling, and achieving exceptional outcomes in a fast-paced, hands-on setting
• In-depth knowledge of payment systems, card schemes, and settlement processes
• Proven ability to lead significant change initiatives, effectively managing transitions and aligning new processes with organisational objectives and team strengths
• Demonstrated expertise in process optimisation and the implementation of customer-focused strategies
• Strong analytical skills, capable of utilising data to inform decision-making and enhance process efficiencies
• Experience in overseeing budgets and personnel within an operations division, ensuring optimal resource utilisation
• Proficient in addressing and resolving complex payment-related challenges
• Comprehensive understanding of Compliance, AML, KYC regulations and procedures
• Exceptional communication and interpersonal abilities, facilitating engagement with stakeholders across all organisational levels
• Proven capacity to excel in a rapidly changing, dynamic work environment

CTI is a banking and fintech talent acquiistion agency, matching quality candidates with fintech companies. We work with fintech startups and enterprises. Explore further client or internal jobs and updates at wearecti.com.