Chief of Service Delivery

TN United Kingdom; Cheltenham; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative firm in cybersecurity seeks a dynamic individual to drive commercial growth and enhance customer engagement. This critical role involves leading strategies to attract and retain clients while ensuring high satisfaction levels with services. The company values flexibility and empowers its employees to work in ways that suit their lifestyles. With a focus on communication and adaptability, this position offers a unique opportunity to make a significant impact in a rapidly evolving industry. If you are passionate about technology and customer relations, this role is perfect for you.

Benefits

Flexible working arrangements

25 days holiday plus bank holidays

Life assurance of four times annual salary

Flexible benefits package

Pension scheme with contributions up to 7.5% after 5 years

Qualifications

• Proven ability to market and sell effectively.
• Excellent communication skills to enhance brand reputation.

Responsibilities

• Lead and deliver commercial growth and customer satisfaction.
• Devise strategies to increase customer numbers and engagement.

Skills

Marketing and Sales

Customer Engagement

Technical Communication

Adaptability to Technology

Education

Excellent Language Skills

Comprehension Skills

Job description

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CORVID provides advanced and innovative cybersecurity protection services for a wide range of clients, using sophisticated means to detect and manage security incidents.

This is a critical role with primary responsibilities to:

1. Lead and deliver commercial growth.
2. Spearhead engagements, communicate, and support the shaping of CORVID's functions and services for current and prospective customers.

We consider various working options to suit your lifestyle, including hybrid home/office working, flexible hours, and part/full-time employment. Our 'innovating' and 'empowering' values drive us. We trust our people to work in new ways because our business is our people.

The key responsibilities are:

1. Ensure high levels of customer engagement and satisfaction with CORVID's services.
2. Devise and implement strategies to increase customer numbers.
3. Facilitate communication and escalation of services to customers.
4. Shape communication with customers and service partners.
5. Oversee customer services to manage expectations and coordinate activities.
6. Support the development of strategies to ensure services are valuable and market-relevant.

Qualifications and Experience:

• Proven ability to market and sell.
• Ability to identify value additions and communicate them effectively.
• Translate technical matters into customer-friendly communications to enhance brand reputation and satisfaction, and attract more customers.

A degree is not essential; however, excellent language, comprehension skills, and the ability to learn quickly are required. Comfort with technology and a willingness to learn technical details are also important.

Security Clearance:

Candidates must achieve at least SC security clearance and be able to work in the UK without restrictions, undergoing appropriate UK National Security Vetting.

Benefits:

• Flexible working arrangements
• 25 days holiday, with options to buy/sell 5 days plus bank holidays
• Life assurance of four times your annual salary
• Flexible benefits package
• Pension scheme with contributions up to 7.5% after 5 years of service

Join us at an exciting time. If interested, please follow our application process.

We are an equal opportunity employer valuing diversity and inclusivity. We support flexible working and do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability.