Head of Product Services

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Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders , using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.

About the role

We’re looking for a service-focused, technically confident Head of Product Services to lead and coordinate our most complex, cross-cutting products and support functions. You’ll work closely with a dedicated Technical Lead to manage a portfolio of shared, technical products – including our LCMS, LRS and core Analytics and Automation services – which are integral components of other products. The LCMS and LRS are also sold as standalone offerings.

You’ll manage a Product Manager, who supports the day-to-day running of these products and acts as your deputy – helping you stay close to delivery while focusing on strategy, coordination, and service excellence.

This is a critical role at the intersection of delivery, enablement and internal service. You’ll be juggling priorities across multiple product teams, ensuring technical components evolve effectively, while raising the bar on customer education, documentation, and internal product support.

What you'll be doing:

Roles and responsibilities include

• Leading product strategy, planning and delivery for the technical product services portfolio (LCMS, LRS, Automation, and Analytics core).

Working with Technical Leadership to ensure robust, scalable solutions that serve both platform needs and direct customer use.

Managing a Product Manager who supports day-to-day product operations and deputises as needed.

Coordinating incoming requests and dependencies from Product Leads across the portfolio and supporting cross-team prioritisation.

Acting as a central point for internal and external stakeholders needing access, support, or visibility into shared products.

Leading the Product Support functions, including:

Customer education content and learning materials

Customer and internal-facing documentation

Release information and product enablement materials

Standardisation of documentation and comms across all product groups

• Supporting Product Leads across the organisation in producing clear, consistent customer and internal communications.

Who we are looking for:

The successful candidate will demonstrate:

• Proven experience: You will have strong in product management and product operations, ideally with a focus on platform or technical products.
• Leadership: You will have experience managing or mentoring others, and comfortable leading through a combination of strategic direction and hands-on support.

Technical Experience: You will have experience working with technical product teams, including APIs, integration services, or backend infrastructure.

Cross-Functional Prioritisation: You will have a strong ability to balance and prioritise requests across multiple teams, while maintaining momentum and transparency.

Communication: You will be skilled in producing and reviewing high-quality written communications, including documentation, release notes, and customer updates.

Service Operations Leadership: You will have demonstrated leadership in running internal service functions like enablement, education, or documentation.

Clarity & Customer Commitment: You will bring clarity and structure to complexity, with a deep commitment to both customer and internal service.

Working at Learning Pool

With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Great Places to Work for and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2022 Fosway Digital Learning 9-Grid.

Closing date for receipt of applications is 5pm UK time on 16th May 2025.