Chief Hotel Operations & Guest Experience

Crafted; Battle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in England is looking for a Head of Hotel Operations to oversee multiple departments and ensure exceptional guest experiences. The ideal candidate will have strong leadership experience in hotel operations, excellent budget management skills, and the ability to thrive in a fast-paced environment. Responsibilities include managing departmental staff, ensuring compliance with regulations, and improving guest satisfaction across all touchpoints. The position requires a focus on cultivating a positive work culture and delivering on brand standards.

Qualifications

• Proven leadership experience in hotel operations and revenue management.
• Strong business acumen.
• Available to work evenings and weekends.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Act as Deputy to the Managing Director in their absence.
• Oversee operational departments and lead departmental managers.
• Manage staffing processes for event staff.
• Ensure compliance with Health & Safety, and IT functions.
• Drive guest satisfaction and monitor service quality.

Skills

Leadership experience in hotel operations

Strong budget management

Organisational skills

Proactive and practical

Calm under pressure

Job description

A leading hospitality company in England is looking for a Head of Hotel Operations to oversee multiple departments and ensure exceptional guest experiences. The ideal candidate will have strong leadership experience in hotel operations, excellent budget management skills, and the ability to thrive in a fast-paced environment. Responsibilities include managing departmental staff, ensuring compliance with regulations, and improving guest satisfaction across all touchpoints. The position requires a focus on cultivating a positive work culture and delivering on brand standards.