Head of Customer Delivery & Transformation

Standard Life plc; Birmingham; On-site; GBP 132,000 - 162,000; Full time

Job summary

Standard Life plc in the UK is seeking a seasoned leader to turn the Customer Office’s ambitions into a focused programme of change. You will oversee the transformation agenda, creating structure, pace and visibility to move priorities from strategy through to measurable outcomes, working with senior leaders to shape a portfolio of strategic projects.

This role blends transformation leadership with operational excellence.

Qualifications

• Experience leading complex transformation portfolios
• Delivering high-priority strategic projects
• Governance for portfolio, programme and project work
• Influence senior stakeholders to drive change

Responsibilities

• Translate strategy into a focused change programme
• Oversee the transformation agenda, governance and visibility
• Ensure delivery remains on track with senior leaders
• Support alignment of the Customer Office with governance structures
• Foster a culture of delivery and continuous improvement

Skills

Transformation leadership

Strategic project delivery

Portfolio management

Operational leadership

Stakeholder leadership

Collaborative leadership

Job description

Standard Life plc in the UK is seeking a seasoned leader to turn the Customer Office’s ambitions into a focused programme of change. You will oversee the transformation agenda, creating structure, pace and visibility to move priorities from strategy through to measurable outcomes, working with senior leaders to shape a portfolio of strategic projects.

This role blends transformation leadership with operational excellence.