Chester - Customer Service Assistant

Britbet; Chester; On-site; GBP 14,661 - 20,880; Part time

Benefits offered by this job

Competitive hourly pay

Holiday pay

Flexible working

Free on-site parking

Job summary

Britbet is seeking enthusiastic Customer Service Assistants to join our Betting Team at Chester Racecourse. This role involves providing excellent customer service in public, restaurant, and hospitality areas.

Applicants must be 18+, and experience in customer service and cash handling is preferred. The role offers a competitive pay rate of £12.90 per hour plus holiday pay.

This is a great opportunity to work in a lively environment and learn about betting products while enjoying flexible working hours.

Qualifications

• Applicants must be 18+.
• Experience in customer service is preferred.
• Experience in cash handling is preferred.

Responsibilities

• Provide welcoming and friendly customer service.
• Ensure bets are placed accurately.
• Provide accurate payouts on winning tickets.
• Learn and understand the products.
• Full training provided.
• Opportunities to advance into more interesting roles.

Skills

Customer Service skills

Cash Handling skills

Reliable team member

Understanding of betting products

Willingness to travel

Job description

Hi!

We’re on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Chester Racecourse. You’ll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.

When you apply, please select Chester as your home course. You will also advise which other racecourses you are prepared to travel to for additional work outside of Chester. This will open up opportunity to support us at major fixtures and festivals at some of our 58 racecourses across the UK.

Who are we?

Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.

Who are we looking for?

• Applicants 18+
• Excellent Customer Service skills - experience preferred
• Excellent Cash Handling skills - experience preferred
• Honest and reliable team members
• Commitment to understanding betting product knowledge
• Drivers/keen travellers - preferred not necessary

What does the role entail?

• Providing a welcoming and friendly customer service
• Ensuring bets are placed accurately
• Providing accurate pay outs on winning tickets
• Learning and understanding our products
• Full training provided
• Opportunities to advance into more interesting roles on course

Why work for us?

• A fun and fast-paced customer service role at racing events
• Working in a friendly and supportive environment
• Competitive hourly pay and holiday pay
• Opportunity to work at other racecourses across the country
• Flexible working
• Free on-site parking

Pay Rate

• CSA - £12.90 + holiday pay 13.3% = £14.61 per hour
• Courier - £14.05 + holiday pay 13.3% = £15.91 per hour
• The same rate for all ages 18+
• Monthly pay

We hope to hear from you soon!