Retail Customer Service

Entain Group; Luton; Hybrid; GBP 17,220,000 - 19,975,000; Part time

Benefits offered by this job

Pension Scheme and annual ShareSave

Discounts with retailers through Enta

Healthcare and wellbeing support

Job summary

Entain Group is seeking a Retail Customer Service Manager to lead customer service standards in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you’ll build rapport with customers to encourage repeat visits and drive shop performance.

Shifts average 20 hours per week with a rota that includes early and late shifts; you may be required to open or close the shop. A strong customer service focus and the ability to work well within a team are essential.

Qualifications

• 18+ years of age or over to work in betting shops.
• Enjoy building relationships and communicating effectively.
• Self-motivated and proactive.
• Able to work alone or as part of a team.
• Ability to handle challenging situations calmly and professionally.

Responsibilities

• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Skills

Customer service

Communication

Teamwork

Self-motivated

Problem solving

Job description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.

Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career?

Salary is £13.00 per hour

What you will do

• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Do you enjoy building strong relationships and can you communicate effectively?
• Self-motivated and proactive.
• Are you happy to work alone or as part of team?
• Ability to deal with challenging situations in a calm and professional manner.

Additional Information

What we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.