Casino Cashier

Grosvenor Casino; Birmingham; On-site; GBP 17,164; Full time

Benefits offered by this job

Hourly pay rate of £12.46

Share of uncapped tips

Paid breaks

28 days of holiday

Life Insurance

Uniform provided

Employee Assistance Programme

Job summary

A leading UK casino brand is seeking a Cashier to ensure smooth cash desk operations in a fast-paced environment. The ideal candidate will manage transactions swiftly while upholding customer confidentiality and providing excellent service. This full-time role requires attention to detail and strong social skills. Join a supportive team and build your skills in a vibrant workplace. Night shifts and weekends necessary. Must be 18+ with legal right to work in the UK.

Qualifications

• Responsible for managing transactions quickly and efficiently.
• Maintain customer confidentiality at all times.
• Ability to interact with customers and manage cash desk operations.

Responsibilities

• Ensure the cash desk operation runs smoothly.
• Handle chips and cash, ensuring balancing.
• Provide first-class customer service.

Skills

Attention to detail

High numerical accuracy

Great social skills

Communication skills

Job description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work – we offer a place to belong.

Company Description

Our casinos sit at the heart of communities across the UK. They’re more than venues – they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth – to become the UK’s most loved casinos.

Benefits

• Hourly pay rate of £12.46
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday (based on full‑time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Are you good with numbers and have a keen eye for detail? As a Cashier at Grosvenor Casino, you’ll be managing transactions quickly & efficiently, ensuring the cash desk operation runs smoothly – allowing the customer to make the most of their gaming experience – continuing their excitement and entertainment.

Maintaining customer confidentiality is vital in this role, a long side providing a first‑class customer service which means you’ll need high integrity along with great emotional intelligence and social skills.

You’ll work alongside a supportive team, and we’ll help you gain the skills you’ll need to level up to Head Cashier.

Qualifications

• Attention to detail and high numerical accuracy as you’ll be responsible for the handling of chips and cash – ensuring the cash desk always balances.
• Understanding of the legislation relating to the cash desk and its application, sufficient to pass a cash desk competency test.
• Great social skills and communication skills to deal efficiently with customer needs and to interact with management and other team members.

Additional Information

If you’re looking for more than just a job – if you want to be part of a team that values passion, performance and care – we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know – we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Customer Service

Industries

Gambling Facilities and Casinos