Customer Service Representative

William Hill; Patchway; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday (pro rata)

Birthday day off

Pension plan: 4% contributions match

Staff discounts

Training and development

Job summary

William Hill in the United Kingdom is hiring shop colleagues to welcome customers, process bets, and demonstrate how to use betting terminals. This role focuses on delivering excellent service, building relationships, and supporting the shop team.

You’ll work a rota model with shifts including evenings and weekends, enjoy benefits like annual pay review, a birthday day off, pension contributions matching, and staff discounts while developing your career within a supportive retail environment.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Empathy

Tools

POS system

Job description

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

Benefits

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We’ve a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off: In addition to your 28 days holiday, you will receive an additional paid day off for your birthday which can be taken any time within your birthday month.
• Pension plan: We’ll match your pension contributions to 4%.
• Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

Qualifications

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life