Charity Success & Growth Manager

Blackbaud; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working options

Career development opportunities

Inclusive workplace culture

Job summary

A leading digital solutions provider in Greater London is seeking a passionate Customer Success Manager to join the JustGiving team. This role focuses on managing a diverse portfolio of charity customers, ensuring their success and engagement with JustGiving features. The ideal candidate will have strong relationship management skills, an analytical mindset, and a commitment to the charity sector. This position embraces a flexible work culture, offering both remote and hybrid options.

Qualifications

• Strong knowledge or passion for the charity sector.
• Demonstrable experience in relationship management.
• Analytically minded with commercial awareness.
• Ability to build strategies and prioritise effectively.
• Resourceful and able to work independently.

Responsibilities

• Build and maintain strong relationships with charity customers.
• Manage a diverse portfolio of charity customers strategically.
• Maximise adoption of JustGiving features through customer interactions.
• Identify opportunities for revenue growth and commercial risks.
• Represent JustGiving at industry events.

Skills

Relationship management

Organizational skills

Analytical thinking

Commercial awareness

Target-driven mindset

Effective communication

Self-starter

Team player

Job description

A leading digital solutions provider in Greater London is seeking a passionate Customer Success Manager to join the JustGiving team. This role focuses on managing a diverse portfolio of charity customers, ensuring their success and engagement with JustGiving features. The ideal candidate will have strong relationship management skills, an analytical mindset, and a commitment to the charity sector. This position embraces a flexible work culture, offering both remote and hybrid options.