Charity Tech Customer Success Manager

Jumpstart; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Jumpstart, a Seed-stage AI startup, is hiring a Customer Success Manager or Associate in London (Old Street) for an in-office role. You will onboard and train charity and funder customers, run workshops, and prototype improvements with AI coding tools.

We seek 1–3+ years in a client-facing role, with startup experience preferred; charity sector exposure is a bonus. The team helps charities measure impact and win more funding, with pathways to related roles across the business.

Qualifications

• 1–3+ years in a client-facing role, ideally at a startup
• Experience with charities, foundations or funders is a plus
• Willingness to prototype improvements with AI coding tools

Responsibilities

• Onboard and train charity and funder customers
• Run workshops and training sessions
• Prototype improvements with AI coding tools

Skills

Client-facing

Startup experience

Charity sector experience

Job description

Jumpstart, a Seed-stage AI startup, is hiring a Customer Success Manager or Associate in London (Old Street) for an in-office role. You will onboard and train charity and funder customers, run workshops, and prototype improvements with AI coding tools.

We seek 1–3+ years in a client-facing role, with startup experience preferred; charity sector exposure is a bonus. The team helps charities measure impact and win more funding, with pathways to related roles across the business.