Enterprise Charity Success Manager - Equity & Impact

Enthuse; Greater London; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Equity options

London office

Cycle to Work scheme

Training & Mentorship program

Generous holiday entitlement

Job summary

Enthuse is seeking an experienced Enterprise Customer Success Manager to partner with the UK’s largest charities and maximise online fundraising. You’ll own relationships with leading organisations, drive product adoption, onboard new charities, and deliver advocacy through case studies and webinars.

You’ll manage complex stakeholder networks, understand fundraising strategies, and contribute to churn reduction and upsell opportunities, all from Enthuse’s London-based office.

Qualifications

• 4+ years’ experience in Enterprise Customer Success (B2B SaaS), owning a portfolio of enterprise customers with complex org structures and multiple stakeholders.
• Ability to guide charities with fundraising objectives and translate product value into success plans.
• Experience engaging senior stakeholders and driving product adoption through best practices and peer proof points.

Responsibilities

• Own and develop relationships with enterprise charities, maximise online fundraising impact.
• Onboard new charities and ensure product value within the first 90 days.
• Drive product adoption, engage stakeholders, and gather customer feedback for the Product team.
• Deliver customer advocacy through case studies, webinars, and references.
• Identify churn risk and upsell opportunities in collaboration with Account Management.

Skills

Enterprise CS (B2B SaaS)

Portfolio management

Stakeholder management

Technical aptitude

Data-driven storytelling

Tools

CRM systems

Analytics tools

Job description

Enthuse is seeking an experienced Enterprise Customer Success Manager to partner with the UK’s largest charities and maximise online fundraising. You’ll own relationships with leading organisations, drive product adoption, onboard new charities, and deliver advocacy through case studies and webinars.

You’ll manage complex stakeholder networks, understand fundraising strategies, and contribute to churn reduction and upsell opportunities, all from Enthuse’s London-based office.