Solutions Specialist: Digital Charity Platform & Support

Funraisin; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A charity management solutions provider based in Greater London is seeking a Solutions Specialist. In this role, you will support optimal solutions for charity clients by working with professional services and customer success teams. Responsibilities include identifying results for client issues, implementing web page content, and ensuring effective communication. The ideal candidate will have a strong understanding of content management systems, excellent communication skills, and a proactive attitude toward problem-solving.

Qualifications

• Strong understanding of content management systems (CMS’s).
• Technically minded with experience in digital.
• Keen design eye for web content display.
• Excellent communication skills and proactive updates.
• Detail-oriented with detailed handover skills.

Responsibilities

• Identify solutions to client requests and issues.
• Conduct initial investigation of flagged issues.
• Communicate effectively with clients through various channels.
• Provide timely updates and accurate customer feedback.
• Assist ongoing platform training for existing customers.

Skills

Understanding of content management systems (CMS’s)

Technical understanding of digital areas

Design eye for visual content

Time management

Excellent communication skills

Proactiveness

Detail-oriented

English writing skills

Job description

A charity management solutions provider based in Greater London is seeking a Solutions Specialist. In this role, you will support optimal solutions for charity clients by working with professional services and customer success teams. Responsibilities include identifying results for client issues, implementing web page content, and ensuring effective communication. The ideal candidate will have a strong understanding of content management systems, excellent communication skills, and a proactive attitude toward problem-solving.