Charity Shop Manager: Lead, Grow & Inspire

Mind Retail; Ely; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday (pro-rata for part‑t‑

Development workshops & courses

Induction programmes

Staff discount 25%

Employee Assistance Programme

Cycle to Work Scheme

Season ticket loan

Job summary

Mind Retail is seeking a Shop Manager to lead a team and drive store performance across our network of charity shops in England and Wales. You will deliver excellent customer service, manage volunteers and staff, and maximise profitability while upholding Mind’s values and standards.

The role offers opportunities for development, a strong focus on work–life balance, and a salary aligned with sector norms. You will work in a supportive environment that values initiative and continuous learning,

Qualifications

• Experience as a retail manager or similar management role.
• Ability to lead and motivate others.
• Capable of planning and prioritising workload.

Skills

Retail management

Team leadership

Customer focus

Workload planning

Commercial awareness

Staff motivation

Job description

Mind Retail is seeking a Shop Manager to lead a team and drive store performance across our network of charity shops in England and Wales. You will deliver excellent customer service, manage volunteers and staff, and maximise profitability while upholding Mind’s values and standards.

The role offers opportunities for development, a strong focus on work–life balance, and a salary aligned with sector norms. You will work in a supportive environment that values initiative and continuous learning,