Charity Shop Assistant Manager — Lead Volunteers & Sales

Sense; Coventry; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

24 days’ annual leave

Training and development opportunities

Health and wellbeing support

A workplace pension

Employee discounts

Job summary

Sense Willenhall Shop in Coventry is seeking an enthusiastic Assistant Shop Manager to help run a welcoming charity shop and lead a volunteer team. You will contribute to friendly customer service, effective merchandising and safe shop operations, turning donated goods into vital income for people with complex disabilities.

This role offers progression in a purpose-driven environment. The position is permanent, 15 hours per week, with two 7.5-hour shifts across Monday to Sunday.

Qualifications

• Experience in retail, customer service or a similar customer-facing environment.
• Friendly, approachable manner with commitment to excellent service.
• Good organisational skills and ability to manage competing priorities.
• Ability to motivate, encourage and support others.
• Willingness to learn and contribute to shop success.

Responsibilities

• Create a welcoming shopping experience and provide excellent customer service.
• Support the Shop Manager with day-to-day running including opening/closing.
• Motivate and support volunteers to feel valued and involved.
• Maximise sales and donations through merchandising and stock management.
• Ensure items are sorted, priced and presented to a high standard.
• Support recruitment, induction and development of volunteers.
• Maintain a safe, organised and welcoming environment.
• Take responsibility for the shop when the Shop Manager is absent.

Skills

Retail experience

Customer service

Leadership

Volunteer coordination

Organisational skills

Flexible schedule

Job description

Sense Willenhall Shop in Coventry is seeking an enthusiastic Assistant Shop Manager to help run a welcoming charity shop and lead a volunteer team. You will contribute to friendly customer service, effective merchandising and safe shop operations, turning donated goods into vital income for people with complex disabilities.

This role offers progression in a purpose-driven environment. The position is permanent, 15 hours per week, with two 7.5-hour shifts across Monday to Sunday.