Charity Administrator & Front Desk Liaison

Care Co; Rotherham; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Crossroads Care Rotherham is seeking an Administrator to be the first point of contact for staff, carers and stakeholders, delivering friendly and professional support across services. The role involves general administration, data input, and signposting of referrals in line with service needs.

You will handle enquiries, maintain records, support audits and assist with recruitment and fundraising activities, reporting to the Office Manager and ensuring GDPR-compliant data handling.

Qualifications

• General administration and data input across services.
• Reliable IT skills with Microsoft Office for records and reporting.
• Professional, friendly first point of contact for staff and carers.
• Maintain GDPR-compliant filing and information handling.

Responsibilities

• Answer enquiries by telephone and in person with a compassionate approach.
• Log referrals and signpost to appropriate services.
• Maintain filing systems for clients, staff and volunteers.
• Take minutes and support audit preparations.
• Coordinate recruitment processes and starter packs.

Skills

Data entry

Microsoft Office

Communication

GDPR compliance

Minute taking

Customer service

Job description

Crossroads Care Rotherham is seeking an Administrator to be the first point of contact for staff, carers and stakeholders, delivering friendly and professional support across services. The role involves general administration, data input, and signposting of referrals in line with service needs.

You will handle enquiries, maintain records, support audits and assist with recruitment and fundraising activities, reporting to the Office Manager and ensuring GDPR-compliant data handling.