Channel Account Manager — Growth via Strategic Partnerships

Jigsaw24; Mansfield; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

26days holiday

Health cover including GP access

Cycle2work

Travel to work loan

Free on-site parking

Staff purchase scheme on Apple产品

Unlimited bistro coffee/tea

Enhanced family-friendly policies

Pension scheme

Electric Vehicle scheme

Life cover

Job summary

Jigsaw24 in Mansfield is seeking a proactive Channel Sales professional to drive revenue through our partner network. You will respond to inbound enquiries, qualify opportunities and shepherd deals from initial contact to close, while nurturing existing and lapsed partners.

You will understand end-customer needs, manage pipeline using CRM, and collaborate with commercial, procurement and vendor teams to protect margins and deliver value.

Qualifications

• Experience in inside sales or a customer-facing commercial role.
• Understanding of indirect sales and the role of partners in reselling products and services.
• Experience qualifying opportunities, following up quotations and working towards sales targets; familiarity with CRM systems such as Microsoft Dynamics.
• Strong communication, questioning and listening skills, with the ability to build partner relationships by phone and email.
• Commercial awareness and numeracy, with an understanding of revenue, gross profit and pricing discipline.
• Interest in technology and the ability to learn and explain Apple products and related services in terms of partner and end-customer needs.
• Self-motivated, resilient and organised, with the ability to prioritise enquiries, maintain timely follow-up and collaborate across teams.

Responsibilities

• Respond promptly to inbound partner enquiries by phone and email, qualify requirements and agree clear next steps.
• Understand the partner’s end-customer opportunity, including requirements, budget, decision process and timescales, and identify the appropriate products and services.
• Own partner opportunities from enquiry and qualification through quotation, negotiation and close, meeting agreed revenue, gross profit and conversion targets.
• Build relationships with existing partners, identify cross-sell and upsell opportunities and increase repeat business and share of wallet.
• Proactively contact lapsed and dormant partners and follow up campaign and vendor-generated leads to develop qualified pipeline.
• Explain the value of partnering with Jigsaw24, using our expertise, accreditations, vendor relationships and service capabilities to support partner propositions.
• Work with commercial, procurement and vendor teams to obtain competitive pricing and availability; protect margin and follow agreed discount and approval processes.
• Engage technical specialists for complex opportunities, retaining ownership of the sales process and next steps.
• Support partners with product and service information, drawing on technical specialists where required and respecting the partner’s end-customer relationship.
• Coordinate with Channel Operations on quotations, order processing and delivery updates, retaining ownership of commercial follow-up and partner communication.
• Maintain accurate CRM records, opportunity stages, values, close dates and next actions; provide reliable pipeline updates and forecasts.
• Meet agreed activity and response standards, report on pipeline and conversion, and share partner feedback and market insight with the channel team.

Job description

Jigsaw24 in Mansfield is seeking a proactive Channel Sales professional to drive revenue through our partner network. You will respond to inbound enquiries, qualify opportunities and shepherd deals from initial contact to close, while nurturing existing and lapsed partners.

You will understand end-customer needs, manage pipeline using CRM, and collaborate with commercial, procurement and vendor teams to protect margins and deliver value.