Channel Operations Pro: Drive Quotation & Order Execution

Jigsaw24; Nottingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Health cover including GP access

Cycle2work

Travel to work loan

Free on-site parking

Staff purchase scheme

Unlimited bistro coffee and tea

Enhanced family-friendly policies

Pension scheme

Life cover

Job summary

Jigsaw24 in the United Kingdom is seeking a proactive Sales Support specialist to join the channel team, acting as an extension of Account Managers by coordinating quotations, orders and customer enquiries while protecting margins and ensuring timely invoicing.

You will maintain records in Dynamics, support procurement portals, and communicate with vendors and internal teams to keep processes flowing and customer satisfaction high.

Qualifications

• At least two years in B2B sales support or sales admin.
• Experience supporting Account Managers and coordinating quotations, orders and customer enquiries.
• Experience using CRM systems such as Microsoft Dynamics.
• Service billing and customer rebate administration experience is desirable.
• Excellent written and verbal communication skills and a customer-focused approach.
• Strong attention to detail and numeracy, with an understanding of pricing accuracy, margin and timely invoicing.
• Proficiency in Microsoft Office, particularly Excel, and the ability to learn new systems quickly.
• Ability to prioritise requests, meet deadlines and complete actions while working effectively across departments.

Responsibilities

• Prepare and issue accurate quotations, obtaining vendor pricing and availability for standard products and bespoke requests.
• Check pricing, discounts, commercial terms and margin against agreed approvals; escalate discrepancies and exceptions.
• Support Account Managers with quotation follow-up, recording status and next actions to support conversion.
• Process orders accurately, checking purchase orders and agreed terms. Track fulfilment, communicate delivery updates and resolve delays, returns and cancellations.
• Maintain accurate customer, quotation and order records in Dynamics and other systems.
• Set up and maintain customer procurement portals.
• Release service contract orders in line with agreed billing schedules.
• Raise consolidated orders for repairs service customers to enable accurate, timely invoicing.
• Administer customer rebates, maintaining accurate records and supporting evidence. Coordinate calculations, approvals and settlement with the relevant teams in line with agreed customer terms.
• Deliver customer and account reports within agreed timescales
• Handle customer calls and emails professionally, providing clear updates and following requests through to resolution.
• Manage the Partner mailbox, categorise and assign requests, monitor outstanding actions and follow up within agreed timescales.
• Coordinate Account Managers, Finance, Procurement, Vendors and fulfilment teams, maintaining clear ownership, priorities and handovers.
• Identify and elevate risks to revenue, margin or customer retention, including pricing errors, missing approvals and unresolved queries.
• Follow sales processes, maintain approvals and documentation, suggest practical improvements and build knowledge of products, services and channel operations.

Skills

B2B sales support

Quotation coordination

CRM systems

Billing & rebates

Communication skills

Pricing accuracy & numeracy

MS Excel proficiency

Cross-department collaboration

Tools

Microsoft Dynamics

Microsoft Excel

Microsoft Office

Job description

Jigsaw24 in the United Kingdom is seeking a proactive Sales Support specialist to join the channel team, acting as an extension of Account Managers by coordinating quotations, orders and customer enquiries while protecting margins and ensuring timely invoicing.

You will maintain records in Dynamics, support procurement portals, and communicate with vendors and internal teams to keep processes flowing and customer satisfaction high.